NOVEX TECH STORE – Shipping Policy

Last Updated: August 8, 2026

At NOVEX TECH STORE, we are committed to getting your technology products to you safely and efficiently. We work with trusted fulfillment and logistics partners, including CJ Dropshipping, to process and ship orders to customers worldwide.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Most orders are processed within 2–5 business days, depending on product availability, warehouse location, order volume, and fulfillment requirements. CJ Dropshipping notes that processing times can vary depending on whether products are already stocked in its warehouse.

Orders may take additional time during holidays, promotional periods, high-volume sales events, or unexpected supply-chain disruptions.

2. Shipping & Delivery Times

After your order has been processed and shipped, delivery times depend on your destination and the shipping method selected.

Estimated delivery timeframe:

• United States: Approximately 7–20 business days
• Canada: Approximately 10–25 business days
• United Kingdom & Europe: Approximately 10–25 business days
• Australia & New Zealand: Approximately 10–30 business days
• Other international destinations: Approximately 10–35 business days

These are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary because of customs clearance, weather, carrier delays, holidays, local delivery conditions, or other circumstances outside our control.

For the most accurate shipping estimate, customers should refer to the shipping information displayed at checkout.

3. Shipping Costs

Shipping costs are calculated based on the product, destination, shipping method, package size, and other applicable factors.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, NOVEX TECH STORE may offer free shipping promotions on selected products or destinations.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation containing tracking information when available.

Tracking information may take a few business days to become active after the package has been dispatched. CJ Dropshipping states that tracking numbers can be generated after fulfillment and may be synchronized with connected stores.

Please allow some time for tracking information to update as your package moves through the shipping network.

5. International Shipping

NOVEX TECH STORE ships to various countries where shipping services are available.

International customers are responsible for providing a complete and accurate shipping address. Some destinations, products, or shipping methods may have restrictions.

International orders may also be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Any customs duties, import taxes, or additional government fees are the responsibility of the customer unless otherwise stated at checkout.

6. Shipping Delays

While we work hard to ensure timely delivery, NOVEX TECH STORE cannot guarantee delivery dates.

Delays may occur because of:

• Severe weather
• Customs inspections
• Carrier disruptions
• Holidays and peak shopping seasons
• Incorrect or incomplete addresses
• Transportation delays
• Unexpected supply-chain issues
• Local delivery restrictions

If your order is delayed, please contact our customer support team and we will work with our fulfillment and shipping partners to investigate the issue.

7. Incorrect Shipping Address

Customers are responsible for providing the correct shipping information at checkout.

If you notice that your address is incorrect, please contact us as soon as possible. We will attempt to update the address before the order is shipped.

Once an order has been dispatched, we may be unable to change the shipping address.

NOVEX TECH STORE is not responsible for orders delivered to an incorrect address provided by the customer.

8. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the damaged product.

For damaged products, CJ Dropshipping's dispute procedures may require supporting photographs and prompt reporting after delivery.

If your package appears to be lost or has not received tracking updates for an extended period, please contact our support team so we can investigate the shipment.

9. Multiple Items in One Order

Depending on product availability and warehouse locations, items from the same order may occasionally be shipped separately.

This means you may receive multiple packages and tracking numbers for a single order.

You will not necessarily be charged additional shipping fees simply because your order arrives in multiple packages unless otherwise stated at checkout.

10. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as quickly as possible after placing your order.

Because orders may be sent to our fulfillment partner shortly after purchase, we cannot guarantee that cancellation or modification requests can be completed once processing or shipping has begun.

11. Our Fulfillment Partner

NOVEX TECH STORE uses CJ Dropshipping and its associated logistics and fulfillment services to help source, process, package, and ship selected products.

Shipping availability, costs, processing times, and delivery estimates may vary depending on the specific product and destination.

For additional information about CJ Dropshipping's shipping services, customers may review its official shipping information.

12. Contact Us

If you have questions about your order or shipping, please contact our customer support team.